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Summary

​​Upon investigation, it can be understood that the companies Etisalat and Du have faced and continue to encounter challenges, from the years 2011 to 2021 (i.e. the Modern Era), which they continue to relentlessly tackle. To look at it from a wider scope, modernization is a common trope of change and, with it, there are downfalls in which a company such as Etisalat and Du must overcome. On one hand, whilst the population suffered this virus outbreak and were forced to stay at home, Etisalat and Du vowed to increase Internet connectivity and efficiency. On the other hand, social obstacles such as cyberbullying were overcome by Etisalat and Du as they instilled creative advertising campaigns in the prevention of such offence. Further challenges include the rise in Artificial Intelligence and where that consequently leads to, as well as the companies’ innovation in terms of 5G. These issues, varying from political, economic, social, technological, cultural, and environmental, encouraged or rather forced the companies to adapt, especially in our current crisis that is the Covid-19 pandemic. As telecommunication companies, Etisalat as well as Du must look to the future with open eyes, a wise mind, and many tools under their belt. Uncertain times ahead call for better preparedness. Thus, with every new issue faced, Etisalat and Du must consider previous approaches and lessons learned. The companies will benefit the most if they innovatively and strategically adapt to keep up with the ever-changing market, technologies, and the consumers. For Etisalat and Du to flourish, it is urged that they recognize and understand patterns of change within the external environment, comprehend it, and take the next steps to fine-tune the companies’ way of achieving its main aims and goal. Perhaps, the future of Etisalat and Du is to reshape the entire telecommunication field.

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